Cloud Telephony : How it Works

Cloud Telephony Services is a voice and messaging carrier that replaces the need for the conventional enterprise telephone machine. like PBX, EPBAX, and so on. it’s far handy via networks: PSTN. In India cloud telephony and middle east international locations, PSTN primarily based cloud telephony offerings are used.

Cloud Telephony : How it Works

Benefits Of Cloud Telephony Services

We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware. Benefits of Cloud Telephony follows are-

Built-in Business Continuity

Cloud systems are not affected by power cuts and natural disasters. Even if something happens near one data center, there are redundancies and backup power generators. Therefore, making your communication systems disaster proof.

Increase Productivity

Many studies show that remote working boosts productivity, but only when business communications are optimized to support those employees.


Smartphones are an essential feature of modern business communications. Apps and the ability to take calls – on a work phone anywhere are integral to how the majority of people work.

 Unify & Simplify

multiple systems and phones, one system manage everything. The expenses and maintenance of hardware since everything within a contract. Also,is manage and maintain by the communication provider.

Control Over Modes of Communication

A cloud-operated system puts businesses in the driver’s seat, allowing them to pick and choose what features they need, with access to turn them on or off easily.

Cloud Telephony Services: How its Work

Cloud telephony provides facility to maintain and manage the entire communications infrastructure. Hence, business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.

When a customer dials the call — it is first redirected to the Hosted Public Branch Exchange(PBX) on the cloud. This transfer of data is the Primary Rate Interface (PRI) line. It connected to the telephony server with a PRI card.

This hosted PBX  stores the important telephone numbers and data to determine routing shape for every call. So, each phone call landing on PBX decides. It’s an excellent suitable agent after surfing through these set priorities within the gadget.

Languages commonly used and supported by Vendor API’s are PHP, Python, Java, .net  Ruby on Rails etc. Also, Using these languages users can easily develop the set of instructions to be performed every single time.