- July 12, 2018
- Posted by: vmayo
- Categories: Digital Marketing, Virtual Receptionist
Are you familiar with virtual receptionists? If you own a commercial enterprise, you’ll need to understand what they are and how they function. At the same time as some people assume a virtual receptionist is a bit of automated technology that answers telephone calls, this is not a true virtual receptionist.
So what is virtual Receptionist?
A virtual receptionist is a person, professionally educated in phone etiquette and customer support skills, who answers your smartphone for you. They answer calls in your enterprise’s name, give out information, transfer callers, determine emergencies in accordance with your protocols, and take messages in step with your instructions.
They feature as an actual, living telephone receptionist. The virtual element means they aren’t actually in your office. Though your callers will perceive it, the virtual receptionists aren’t actually there. Their presence is virtual, but the professional phone services they offer are very real
A virtual Receptionist is the best solution for different business
One person businesses
In a sole proprietorship, you’re the most effective employee. It’s up to you to get leads. This often takes you away from the workplace or makes you not able to reply the ringing cell phone. Your virtual receptionist can handle these calls for you. Plus you have the added advantage that your virtual receptionist makes your company seem twice as big.
Small businesses typically can’t afford to hire a full-time receptionist, but someone needs to answer the phone. This appears easy enough to do, however, what occurs when every person is focused on a moneymaking Project or out of the workplace running with clients, Your virtual reception stands equipped to reply those calls when you are not available.
Medium Sized Businesses
A medium-sized business often has a receptionist on their payroll, but what happens when your receptionist is on the spoil, out to lunch, on vacation, or sick? What happens while calls come in so fast that your receptionist can’t maintain up? well, you could hire a second person, however, that is seldom a practical answer. The cost-effective method is to tap the on-demand services of a virtual receptionist to deal with these infrequent, yet critical, situations.
While large businesses usually have a central switchboard to handle incoming phone calls, there are often department-level receptionists scattered around the company, too. In each of these situations, the department receptionist faces the same scenario as the main receptionist at a medium-sized business.
A virtual receptionist works for a fraction of the value as a person for your payroll. And once you factor in benefits, vacations, and breaks, your virtual receptionist will become a good greater value solution.